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IBM Maintenance with CloudCover
From zSeries to xSeries, CloudCover has a team of experts ready to support your customers’ IBM hardware, globally.
- In-House L3/L4 Support
- Flexible Service Level Agreements
- Full Visibility with our SaaS Maintenance Platform
Mainframes to Personal Devices
Extend Your IBM Support with
Expert Service Delivery
Experience, unparalleled, direct-to-expert support for all IBM server, storage, and networking hardware. Our team possesses a wide range of major certifications and specialized training, ensuring comprehensive assistance for all your technical needs.
Confidently navigate the intricacies of IBM hardware, knowing that you have a dedicated team of professionals, ready to provide you with exceptional support.
- Desktop to Mainframe Support
- Direct-to-Expert™ Support
- Global 24/7 SLAs
- Extension of Life Services
Hardware Extension of Life Services
Extend the life of your current hardware with CloudCover Third-Party Maintenance Support (TPM).
The lower costs associated with working with CloudCover’s TPM comes from flexibility: we create service level agreements tailored around your specific budget and needs.
- Support for Current and Legacy Hardware
- Increase Your Sales Margins
- Save Up to 60% off Support
Direct-to-Expert™ Support
We are your partner. When you need it, we can work on your behalf to resolve issues with your vendors and get your equipment properly serviced and back up and running quickly.
Our team holds the same certifications as many OEM engineers. We take support calls for all your equipment, including in-warranty devices. No more bouncing between different providers or dealing with the confusion of multiple contacts.
- OEM Certified Engineers
- In-House L3/L4 Engineers
- 80% of Tickets Solved Directly by CloudCover's TAC Support
Access to the CloudCover Platform and Products
As a CloudCover maintenance partner, you’ll receive subscription access to the CloudCover Platform. The Platform’s visibility gives you the unique advantage of being able to consult with your customers on areas for consolidation, co-termination, and to optimize spend.
This is a key differentiator to all the other resellers or TPM “brokers” who do not have a centralized view of all maintenance contracts and activity, regardless of vendor.
- Create a Stickier Sales Strategy
- Increase Customer Satisfaction
