Hybrid Maintenance

Centralize and organize your entire maintenance portfolio from a single interface.

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Hybrid Maintenance

Would you put all of your personal savings into single stock? Of course not. You'd distribute your investments to maximize economic benefit and optimize risk. Same goes with Hybrid Maintenance Management (HMM). HMM is the approach where you use a centralized portal to manage your maintenance portfolio. In order to maximize the benefit, your hybrid maintenance portfolio will be comprised of multiple vendors - OEMs, third-party, internal - and multiple resellers, locations and contracts. CloudCover gives you a single interface where all this variety is normalized. Use one interface to view all contracts, reseller, and maintenance vendors. Use one interface to place all service requests, track all service activity and measure overall performance. CloudCover is that interface. CloudCover is the leader in Hybrid Maintenance Management.

More than just software.

CloudCover is a company, not just a software for HMM. CloudCover allows you or your VAR to purchase contracts from OEM vendors and third-party maintenance providers, while offering a fully integrated, built-in third-party support system. Simply pull up your asset, press the request support button and you'll be connected directly to the support provider within 2 minutes. Not only does CloudCover allow you to centralize and organize your maintenance portfolio, it allows you to provision your service and purchase your contracts to save considerable money.

As part of our hybrid maintenance strategy, CloudCover also provides flexible and customizable maintenance plans for your existing hardware. Unlike OEM vendors, who have a reputation for pushing new technology well in advance of the useful life of the equipment it's set to replace, CloudCover advocates extending the useful life of your equipment by providing affordable maintenance after the OEMs raise prices or discontinue support. By not forcing users to upgrade, we save them up to 30%-60% of OEM equivalent support, while extending the useful life of your equipment.

Specifically, CloudCover offers maintenance contracts for the following infrastructure elements:

Network

CloudCover features in-portal, TAC-direct network services including full software, hardware, and advanced consulting support for our contracted network support customers. We understand that uptime is critical to a company's bottom line, so we've created an interface that allows customers to access an expert to solve any problems immediately. When you create a CloudCover ticket, you are instantly connected to a tier-3 certified engineer from our vendors like Cisco, Juniper, Brocade HP, Dell and IBM (to name a few). Our engineers don't complicate the path to a solution for your problem by making you meet certain criteria for support. They will assist in the complete cycle of support in instances of ad hoc support, software reconfigurations and hardware replacements. This expert-only support model eliminates wasted time by connecting the customer directly to specialized point of contact.

Server and Storage

CloudCover offers comprehensive third-party hardware support options for all major server and storage vendors. This includes stand-alone servers, blade servers, Virtual servers, SANs, and network-connect storage. We cover the maintenance needs for many of the world's largest and most prestigious organizations. Industries include: banking, insurance, government, retail, telecommunications and entertainment to name a few. CloudCover will save you up to 60% of OEM equivalent support while offering more flexible support options.

Telecommunications

CloudCover provides OEM-independent maintenance and support of voice and data systems, particularly valuable as a single point of support for multi-vendor environments. CloudCover support teams understand systems from all of the major manufacturers and we have created an environment where our Tier 3 engineers collaborate continually. Combined with your network and server & storage support, telecom support from CloudCover helps you to round out an efficient and consolidated hybrid maintenance strategy.

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With CloudCover, you can manage all contracts, assets, service providers and data from a central hub, reducing chaos and putting you back in control.

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