Work at CloudCover and Enjoy a Satisfying, Work-Life Balance

Location:  National 

The .NET software developer is responsible for design and implementation of platform enhancements and new software applications utilizing a variety of Microsoft .NET technologies and applications. The successful candidate will have a love of technology, a Computer Science background and strong problem-solving skills. This specific position will focus on some of the latest Microsoft technologies such as ASP.NET MVC, Entity Framework and HTML5.

Key Responsibilities

• Play a key role in implementation and successful delivery of applications for our clients
• Work with customers and engineering team to ensure the customer requirements turn into very successful solutions and features
• Develop new code on the .NET platform as well as maintaining existing sites
  
  

Job Requirements

• 3-5 years of experience in web development or client application development utilizing Microsoft .NET technologies
• Significant C# experience including ASP.NET
• Various web skills in HTML 4 and 5, CSS (Bootstrap a plus), JavaScript, jQuery, AJAX and JSON & REST APIs
• LINQ to SQL, T-SQL and database management experience
• Experience creating UI's with responsive design for desktop and mobile websites across multiple browsers & devices
• Track record of delivering high-quality software on a schedule
• Ability to work independently as well as collaboratively
• Deadline-oriented commitment to quality work products
• Ability to multi-task and manage multiple assignments in a fast-paced environment
• Possess a strong technical background and willingness to learn

CloudCover is a Gartner recognized SaaS company specializing in IT Contract Management with a focus on supporting our Channel Partner Clients and their end-users. To help support our rapid growth we are currently seeking a Service Desk Engineer. This position offers candidates the opportunity to be part of a company comprised of creative, highly motivated, team players. Customer satisfaction is at the core of what we do, and this role will rely heavily on that skillset as part of our Services Department.

Job Title: Service Desk Engineer

Job Location: Remote with some on-site time in Irvine, CA as needed

Key Responsibilities:

• Manage Service Desk tickets in a timely manner
• Respond to customer issues via phone, email, and computer chat
• Provide regular customer assistance for our Channel Partners and their end-users
• Document customer interactions
• Install, alter, and repair computer hardware and software 
• Follow-up with customers to ensure issues are resolved
• Schedule onsite technicians as hands-on for guided repairs

Your Qualifications:

• Microsoft Certified Systems Engineer designation (now Microsoft Certified Solutions Expert designation), preferred
• 2-5 years of experience working in a help desk environment
• Ability to understand how and when to escalate issues to the next tier/next level of difficulty
• Knowledge and experience with network infrastructure environments
• Confident communicator who understands the importance of clear communication when working with a distributed team and client base
• Detail oriented: you will be responsible for keeping detailed notes on tickets 
• Highly organized: you will be responsible for keeping the Service Desk tickets ordered correctly
• Flexibility to work a variety of shifts with some overtime possible
• Ability to diagnose and resolve basic computer technical issues
• A master-level multitasker
• Self-motivated with the ability to quickly master our industry-leading platform’s software
• Proximity to our Irvine, CA offices a plus

About CloudCover:

CloudCover has built the only intelligent support platform that allows IT Channel Partners to integrate, evaluate, and capitalize on their maintenance data. The platform normalizes disparate client datasets into dashboard views, simplifying contract and renewal management. It is backed by an evolving artificial intelligence, powered by machine learning, and supported by an in-house data science team. CloudCover was built for data.

Our team is comprised of highly motivated individuals who share the same passion to build flexible, creative, and nimble IT solutions. We've added over half a dozen people in the last 6 months with the same goal: invest in growing our team to continue to support our Channel Partner Clients, to grow their businesses.

Please respond with your resume or LinkedIn profile.