Customize a network maintenance plan to fit your customers budgets and requirements.
extend the life of legacy equipment
Direct-to-Expert Support for Network Equipment
CloudCover features in-portal, Direct-to-Expert™ services including full software, hardware and advanced consulting support for network equipment.
Simply get what you need—ad hoc support, software reconfigurations, patches for known bugs or hardware replacements—without the complications and wasted time associated with the typical multi-vendor support environment.
A CloudCover service request instantly direct-connects you to a Tier 3-certified engineer specializing in OEMs, such as Cisco, Juniper, HP, Dell and Brocade, among others, so they can help solve any problem immediately.
Root Cause Analysis
Accurate root-cause analysis minimizes parts replacement and downtime. What’s more, there are no criteria to gain support access, and you don’t have to worry if the device is not yet under contract—we’ll solve the problem and add the equipment afterwards.