Service Level Agreements -
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Service Level Agreements

CloudCover meets and exceeds industry standard Service Level Agreements (SLAs) to support any requirement.

CloudCover Meets and Exceeds All Industry Standard SLAs

Below is a list of the most common SLAs, but all industry standard customer SLA that is required can be accommodated.






8x5xNBD+Field Engineering

24x7x4+Field Engineering

Parts Only

Time and Materials


CloudCover OnDemand™

Sometimes you just need the right person, right away. CloudCover can provide you with the skilled personnel you need to keep your business running smoothly. We offer a range of experts and global IT staffing augmentation including highly trained technical data center infrastructure and support staff to a variety of field engineers to meet your server, storage, and network needs.