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Service Level Agreements
Flexible maintenance, flexible support.
CloudCover Meets and Exceeds All Industry Standard SLAs
24 x 7 x 4
- On-site / available within 4 hours of ticket being triaged
- Ticket will be acknowledged and information requested within 30 minutes
8 x 5 x Next Business Day
- On-site by 5PM (local time) next business day (NBD)
- Business day is considered 8AM - 5PM at the location of service
- If submission is entered after 5PM and before 8AM the following day, NBD will be considered the second business day
- Ticket will be acknowledged within 1 hour
Select or Customize Your Service Offering
Parts
- Includes Parts Only and will be delivered on-site within the defined category window.
Field Engineering
- Includes Field Engineering and a technician will arrive on-site within the defined category window.
Remote Support
- Includes Remote Support and an IT expert will be available to support on-site personnel within the defined category window.
