Explore What's New With CoverIT™
Release Notes June 2025
ServiceHub Release 2.12.0
- Features:
- Professional Services Reporting –
- Report by Project – Ability to drill down into ticket details filtered by a specific Project
- Report by Work Type – Ability to drill down into ticket details filtered based on a specific Work Type
- Tenant Level T&M Auto Sourcing – Ability to define a specific vendor that all T&M tickets will be sourced to
- Professional Services Reporting –
- Enhancements:
- Additional Reporting Filters – Client Request Status, Contract, Work Type, Reseller, End Customer & Vendor
- Indicator on events if parent Client Request has completed Triage – this will allow service delivery team to know when they can start working individual events without having to check back on the Client Request
- Automatically add all users from Contacts table to the General Chat
- Filter Tickets based on Sales Rep
- Display drawer style event key fields for all user types
