Meet the Team
CloudCover leadership is comprised of service-industry veterans and creative entrepreneurs.
CloudCover's executive team possesses a unique combination of entrepreneurial, IT sales, channel management, services/logistics management and software development expertise. We emphasize customer satisfaction, innovation, market expertise, channel focus, simplicity and clarity.
Our entrepreneurial spirit encourages flexibility, creativity and nimbleness. We look forward to building long-term relationships and helping to make your businesses as successful as possible.
CEO & President
Bringing years of success as both an entrepreneur and investor, Jeff Huggins launched CloudCover in 2015 after recognizing the changes in the IT maintenance management space. Previous to CloudCover, Jeff had already launched and sold several successful IT companies.
But as IT environments grew more complex and risks and cost took on more variety, he recognized the growing need from customers for what the industry now calls “Hybrid Maintenance Management.”
With the move away from a single source model and into a diversified support profile of hybrid maintenance the need for a single repository that allowed customers to manage their hybrid environment in a normalized, easy to understand view became clear.
Through CloudCover, Jeff has built a company focused on creating the only AI backed hybrid maintenance management platform solution, supported by a data science team and backed up by an expert global service delivery team. His leadership skills have attracted other like-minded highly motivated leaders to the company who share the same passion to build flexible, creative, and nimble IT solutions.
Chief revenue officer
Joe spent the past thirty years working with great teammates, leaders, and financial sponsors in transforming SMS from a regional IT service provider to the global leader in independent support. Upon pivoting from entrepreneurial ownership in 2005, SMS (now Curvature) grew at a CAGR of over 20% through his departure in 2019. His most recent roles included Managing Director of North America, and Chief of Staff to the CEO.
Joe is excited to join CloudCover as the company is well positioned to take advantage of several disruptive market forces that will enable greater opportunities for CloudCover’s community of resellers. CloudCover has an industry leading SaaS platform that enables VARs, MSPs and other types of resellers to normalize all the inbound data they receive from OEMs, Distributors, and other suppliers.
This normalization provides users with customized dashboard views of all contracts simplifying change and renewal management, budgeting, and upgrade planning. Incident management can also be incorporated along with APIs to interact with current systems. Joe looks forward to building a GTM strategy and supporting sales team that will empower our clients to achieve their growth objectives.
VICE PRESIDENT OF OPERATIONS
Elliot is a senior technology leader bringing over 25 years of experience in the IT space to his work at CloudCover. He holds a reputation as an organizational leader, adept at developing and implementing efficient company-wide operations. His career has included positions that have taken him across three continents, improving customer service, streamlining processes, and delivering better business outcomes in a variety of senior roles and leadership positions.
As the VP of Operations at CloudCover, Elliot is focused on optimizing the continued growth of CloudCover’s objectives in both the Platform as well as empowering Channel Partners and their End Users with intelligent solutions for their complex service and growing delivery requirements. His background in Managed and Professional Services as well as the SaaS space, gives him a deep understanding of the direct and indirect channel as it relates to end user customers and their individual business and technology needs.
Using CloudCover’s unique intelligent platform and service delivery support backed by AI and machine learning, Elliot will be focused on improving processes, allowing our team to grow and scale resulting in a world class experience.
VP of Global Technical Services
Carmelo brings over 30 years of TPM hardware experience covering networking, storage, servers and HCI enterprise equipment. His work has focused on creating strategies that use artificial intelligence and machine learning to create new processes for hardware break/fix — from monitoring and ticket creation to resolution. As the VP of Global Technical Services Carmelo’s team focuses on using every service call to learn. He believes each call is an opportunity to not just fix an issue when it arises but to use CloudCover’s proprietary technology to learn and create better overall outcomes for the industry. Carmelo brings key field experience as well as technical experience to his role at CloudCover. He holds over 100 certifications from HPE, DELL, IBM, Oracle, Sun, and Cisco. He has created effective training programs for engineers that have helped his teams win key accounts due to their expertise. Carmelo is focused on continuing to refine AI and machine learning best practices. He is focused on creating results that will better manage service delivery and increase revenue savings for CloudCover’s Channel Partners and their customers.
Vice President of Information Technology
Alex Bondurant has over a decade of experience building, scaling, and leading technology initiatives in the IT services space. He joined CloudCover in 2021, and today serves as our Vice President of Technology, spearheading the SaaS engineering and technology efforts for the enterprise.
Prior to CloudCover, Alex had extensive experience leading teams in developing and integrating contract management, service delivery, and quoting products for a major third-party Maintenance providers. Alex has deep experience managing and implementing enterprise software development, cloud computing strategy, and ERP implementations. Alex takes on his new role as the company expands its technology team to focus on delivering new SaaS products to market and enhancing existing ones to drive growth for the company.
Sr. Director of Channel
Gregg joins CloudCover with deep experience in IT covering hardware, software, and services. Previous to CloudCover, Gregg focused on the TPM market as a Channel Executive for a leading TPM provider and over 20 years in the large reseller space. Gregg has led service initiatives for OEM, Distribution, and Third-Party service companies with a heavy concentration in the TPM and OEM maintenance contract and warranty space as well as implementation and support service offerings. His role at CloudCover comes as the company launches a new Partner Portal supporting its deep commitment as a Channel only organization.