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Cisco Maintenance and Support
Get a simple and effective way to manage all your Cisco devices. Easily add support and maintenance contract management to meet your clients' needs.
Cisco-certified engineers
Direct-to-Expert™ Support
Get comprehensive direct-to-expert support for all Cisco server, storage, and networking hardware. Our team holds all the major certifications, as well as specialty training.
- Direct-to-Expert™ Support
- Extension of Life Services
- Root-Cause-Analysis
- Global 24/7 SLAs
Detailed Reporting WITH API Connections
Connect Directly with Your Cisco Data
Looking for a simple and effective way to manage Cisco devices, including support updates and maintenance contracts?
Whether a contract is OEM, TPM, or self-supported, your platform can unite them all. Now customers, operations, and their sales rep can view and rectify, Smart Net status, changes, and renewals in a single dashboard.
- Smart Net Renewal Automation
- Change Management Control
- 70% Faster Quotes
- Single-Sign-On for Cisco
- API into OEM Portals
Hardware Extension of Life Services
Extend the life of your current hardware with CloudCover Third-Party Maintenance Support (TPM).
The lower costs associated with working with CloudCover’s TPM comes from flexibility: we create service level agreements tailored around your specific budget and needs.
- Support for Current and Legacy Hardware
- Increase Your Sales Margins
- Save Your Customers 40%+
Direct-to-Expert™ Support
We are your partner. When you need it, we can work on your behalf to resolve issues with your vendors and get your equipment properly serviced and back up and running quickly.
Our team holds the same certifications as many OEM engineers. We take support calls for all your equipment, including in-warranty devices. No more bouncing between different providers or dealing with the confusion of multiple contacts.
- OEM Certified Engineers
- In-House L3 Engineers
- 80% of Tickets Solved Directly by CloudCover's TAC Support
Access to the CloudCover Platform and Products
As a CloudCover maintenance partner, you’ll receive subscription access to the CloudCover Platform. The Platform’s visibility gives you the unique advantage of being able to consult with your customers on areas for consolidation, co-termination, and to optimize spend.
This is a key differentiator to all the other resellers or TPM “brokers” who do not have a centralized view of all maintenance contracts and activity, regardless of vendor.
- Create a Stickier Sales Strategy
- Increase Customer Satisfaction
