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Hitachi Maintenance and Support
Tailor a maintenance and service support strategy for Hitachi that perfectly aligns with your customers' individual requirements.
Global harDware storage support
Data Center Storage Support
Get the expert support and coverage you need, quickly. By submitting a service request through CloudCover, you can be immediately connected to a Tier 3-certified engineer who specializes in Hitachi hardware.
Our high-performance maintenance contracts cover a wide range of devices, including stand-alone devices, virtual storage, SANs, network-attached storage, and various legacy tape-based devices.
- Storage Extension of Life Services
- Direct-to-Expert™ Support
- Global 24/7 SLAs
- Access to the CloudCover Platform and Maintenance Dashboards
Hardware Extension of Life Services
Extend the life of your current hardware with CloudCover Third-Party Maintenance Support (TPM).
The lower costs associated with working with CloudCover’s TPM comes from flexibility: we create service level agreements tailored around your specific budget and needs.
- Support for Current and Legacy Hardware
- Increase Your Sales Margins
- Save Your Customers 40%+
Direct-to-Expert™ Support
We are your partner. When you need it, we can work on your behalf to resolve issues with your vendors and get your equipment properly serviced and back up and running quickly.
Our team holds the same certifications as many OEM engineers. We take support calls for all your equipment, including in-warranty devices. No more bouncing between different providers or dealing with the confusion of multiple contacts.
- OEM Certified Engineers
- In-House L3 Engineers
- 80% of Tickets Solved Directly by CloudCover's TAC Support
Access to the CloudCover Platform and Products
As a CloudCover maintenance partner, you’ll receive subscription access to the CloudCover Platform. The Platform’s visibility gives you the unique advantage of being able to consult with your customers on areas for consolidation, co-termination, and to optimize spend.
This is a key differentiator to all the other resellers or TPM “brokers” who do not have a centralized view of all maintenance contracts and activity, regardless of vendor.
- Create a Stickier Sales Strategy
- Increase Customer Satisfaction
