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Palo Alto Network Maintenance and Support
CloudCover specializes in offering extended hardware maintenance support for your Palo Alto Network assets, even beyond their warranty or end of service life. Our goal is to ensure the continuous and uninterrupted performance of your equipment. Gain direct access to our comprehensive range of global technical support services.
Palo Alto network solutions
Legacy Hardware Extension-of-Life
as the list of EOL equipment eligible for extended hardware support continues to grow, businesses must evaluate their IT budgets and performance requirements carefully. Choosing a hybrid maintenance model that incorporates the expertise of a global third-party maintenance provider like CloudCover can be a wise strategy.
Whether it’s a critical hardware failure, a performance bottleneck, or a routine maintenance task, our technical support services are designed to address these challenges promptly and effectively.
With our cost-effective services, businesses can save 50-70% compared to manufacturer’s extended warranty costs, all while ensuring high-quality support and protection for their data center hardware. By partnering with CloudCover, organizations can optimize their IT spending, enhance their infrastructure’s reliability, and focus on driving innovation and growth.
- Direct-to-Expert™ Support
- Extension of Life Services
- Global 24/7 SLAs
- Access to Your Own Platform
- Easy-to-Read Dashboards and Alerts on Upcoming Maintenance Dates
Hardware Extension of Life Services
Extend the life of your current hardware with CloudCover Third-Party Maintenance Support (TPM).
The lower costs associated with working with CloudCover’s TPM comes from flexibility: we create service level agreements tailored around your specific budget and needs.
- Support for Current and Legacy Hardware
- Increase Your Sales Margins
- Save Your Customers 40%+
Direct-to-Expert™ Support
We are your partner. When you need it, we can work on your behalf to resolve issues with your vendors and get your equipment properly serviced and back up and running quickly.
Our team holds the same certifications as many OEM engineers. We take support calls for all your equipment, including in-warranty devices. No more bouncing between different providers or dealing with the confusion of multiple contacts.
- OEM Certified Engineers
- In-House L3 Engineers
- 80% of Tickets Solved Directly by CloudCover's TAC Support
Access to the CloudCover Platform and Products
As a CloudCover maintenance partner, you’ll receive subscription access to the CloudCover Platform. The Platform’s visibility gives you the unique advantage of being able to consult with your customers on areas for consolidation, co-termination, and to optimize spend.
This is a key differentiator to all the other resellers or TPM “brokers” who do not have a centralized view of all maintenance contracts and activity, regardless of vendor.
- Create a Stickier Sales Strategy
- Increase Customer Satisfaction
