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Open tickets and track activity in real time.
Purpose-built for Maintenance and Professional Services. View and manage all vendors and ticket types, send and receive automatic updates.
End the service ticket black hole.
Whether a contract is TPM, or self-supported, ServiceHub™ unites them all. When you need support, open a ticket from the CoverIT™ Platform.
Sourcing Module
Easily identify and allocate resources, internal or external, directly from the CoverIT™ Platform.
- Identify qualified providers
- Send offers and accept bids
- Labor and Parts Marketplace
Built for Enterprise
Breakdown service requests to discrete work actions to provide flexibility for how your delivery team operates.
- Work tickets from start to finish
- Manage individual sub-tasks based on your team's specialized skills
Built for Service Delivery
Configure discrete work types and associated settings to deliver on specific services.
- Pre-integrated with ContractHub™
- Information tied to individual assets by serial number
All CoverIT™ applications include:
Single Sign-On (SSO)
Easily connect CoverIT™ Platform applications with a single sign-on.
Customize Users
Partner and End Client facing solutions for all applications.
Multi-tenancy
Partner branding capabilities and segregated data.
Cross App Integration
Integrates between applications for enhanced functionality.
Standalone Capabilities
Add the software applications that work for your business.
REST APIs
API documentation available for external integrations.
Featuring
Sourcing Module
Easily identify and allocate resources directly from the CoverIT™ Platform. Seamlessly manage the bid process and use auto-sourcing to route appropriate vendors faster.
Featuring
Flexible Maintenance
ServiceHub™ allows you to work tickets start to finish, or manage individual subtasks based on specialized skills within your team. Allow the Logistics team to focus on parts sourcing and delivery, while the Field Engineering team focuses on field engineering.
Featuring
Custom Forms
Define additional fields, both required and optional, for client facing inputs and vendor response entries.
- Configurable documentation by client
- Specialized reporting per form
- Require inputs from on-site techs before marking work as complete
Featuring
Live Messaging
Avoid missing an SLA because of a cluttered inbox. Live Message with your client, vendor, and internal resources directly in the ServiceHub™ application.
- Send email notifications per chat
- Escalate to notify Support if messages go unanswered
- Chats separated by user group
