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Case Studies
CloudCover is proud to serve the infrastructure maintenance requirements of over 4,000 end-user companies. Learn more about how CloudCover can help.
A few examples of our
satisfied customers
Many of our partners’ customers are internationally recognized brands and are very niche-specific providers and MSPs. Here are a few we can tell you about and how CloudCover has helped them year after year.
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Seamless, Scalable IT Support at the Enterprise-Level with CloudCover
Learn more about how CloudCover uses analytics to resolve critical challenges and enhance operational efficiency worldwide for a global hospitality leader.
- Reduced reliance on Field Engineers
- 5X faster ticket resolution
- Visibility for Enterprise-level
how it works
Scaling Service Delivery for a New Fortune 500 Partner in Under 8 Weeks
Explore how this collaboration unlocked efficiencies, improved service outcomes, and created new revenue opportunities.
- Reduced email traffic to services staff by 50%
- Improved first-time fix rates by 30%
- 20% boost in service staff utilization
Mercury Insurance
Mercury Insurance is a $3.5B national insurance company providing a variety of insurance services including auto, home, renters, business and umbrella, to name a few. Mercury has agents across the US and significant data center infrastructure to support both internal and external requirements (agents and customers). Accordingly, Mercury has a significant portfolio of OEM and TPM maintenance contracts.
Staples
Staples is a widely recognized national brand selling business-focused products to consumers and businesses. Staples has more than 10,000 employees, operates out of 305 retail locations nationwide and has 6 national data centers along with headquarters and regional corporate offices. Staples has significant online presence supporting online buying, rebates and customer alliance programs.
Server Monkey
ServerMonkey is a one-stop source for new and refurbished server and network equipment. They sell hundreds of server and network devices each month to blue-chip customers around the globe. In addition they provide installation services, IT asset disposition, maintenance & support, and they’ll also purchase your used equipment.