- Products
Products and Features
Explore Key Features
- Partners
- Industries
CUSTOMER-CENTRIC
CloudCover Intelligence
Our Platform's Artificial Intelligence scans, analyzes, and learns from each service call.
- Lower Risks
- Lower Costs
- Better Outcomes
Play Video
ANTICIPATE and Capitalize on YOUR CUSTOMERS' MAINTENANCE NEEDS
Faster Response Times
No more waiting in an unknown ticket queue or chasing vendor support. CloudCover Intelligence starts working on your ticket as soon as you submit it.
- >15 Minutes Response to Your Ticket
Automated Resolutions
Our AI can diagnose and deploy the correct resources right away. The result? Your customers’ equipment remains up and running and there’s no delay waiting for a free technician to review.
- Faster Diagnosis
- Faster Resolutions
Immediate Diagnosis and Escalation
Once a ticket is submitted, CloudCover’s AI starts working immediately on diagnosing. If it’s not able to deploy the resources itself, the ticket is flagged and sent directly to our escalation team, including our in-house L3 engineers.
- Resource Deployment Automation
- In-House L3 Engineers
Smart SLA's and Smart Inventories
CloudCover has developed a neural network that can anticipate and plan against predictive failures ensuring customers are always protected.
Our AI also recognizes opportunities where we can offer multiple smart solutions for customers, instead of one static 4-hour quote.
- Intelligent Failure Protection
- Smart SLA Options
- Flexible SLA Solutions
Sustainability
CloudCover’s AI works on a leaner and more accurate model than other providers. This prevents wasteful sparing and larger FSL facilities, and energy output housing unneeded equipment.
Risk profiles are built accounting for a multitude of factors including equipment type, location, and need at the individual company level.
Quotes are much more accurate and less wasteful.
- More Accurate Sparing
- Less Wasted Resources
Direct-to-Expert™ Support
We take support calls for all your equipment, including in-warranty devices with HPE, HP, Dell, IBM, Lenovo, NetApp, EMC, Juniper, Cisco, Brocade, and IBM.
No more bouncing between different providers or dealing with the confusion of multiple contacts.
- OEM Certified Engineers
- Single Point of Contact
- 80% of Tickets Solved Directly by CloudCover's TAC Support
