24x7 Phone support for Network Equipment, with 24 hr coverage. Does not include hardware.
24x7 Phone support for Network Equipment, with 8x5x next business day coverage. If a ticket is opened today, you’ll have repair/replacement equipment on the next business day after problem isolation
24x7 Phone support for Network Equipment, with 24 hr coverage and 4-hour response from problem isolation
Support option for all major infrastructure hardware. 8x5x next business day coverage. If a ticket is opened today, you’ll have repair/replacement equipment on the next business day after problem isolation
Support option for all major infrastructure hardware. 24 hr coverage and 4-hour response from problem isolation.
Support option for all major infrastructure hardware. 8x5x next business day coverage. If a ticket is opened today, you’ll have repair/replacement equipment on the next business day after problem isolation. This equipment will be delivered by a field engineer who can install/replace the non-performing equipment.
Support option for all major infrastructure hardware. 24 hr coverage and 4-hour response from problem isolation. This equipment will be delivered by a field engineer who can install/replace the non-performing equipment.
No TAC or Triage, simply request a part and it will be delivered either next business day or within 4 hrs, depending on SLA
If you don't have elements of your infrastructure supported or it was missed during contracting, CloudCover is glad to support you on a Time & Materials basis. After your equipment is supported, you can opt to add it to an existing contract or continue to use T&M. Regardless, we're there to help.