CloudCover Meets and Exceeds All Industry Standard SLAs
24 x 7 x 4
On-site / available within 4 hours of ticket being triaged
Ticket will be acknowledged and information requested within 30 minutes
8 x 5 x Next Business Day
On-site by 5PM (local time) next business day (NBD)
Business day is considered 8AM - 5PM at the location of service
If submission is entered after 5PM and before 8AM the following day, NBD will be considered the second business day
Ticket will be acknowledged within 1 hour
Select or Customize Your Service Offering
Parts
Includes Parts Only and will be delivered on-site within the defined category window.
Field Engineering
Includes Field Engineering and a technician will arrive on-site within the defined category window.
Remote Support
Includes Remote Support and an IT expert will be available to support on-site personnel within the defined category window.
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CloudCover OnDemand™
Sometimes you just need the right person, right away. CloudCover can provide you with the skilled personnel you need to keep your business running smoothly. We offer a range of experts and global IT staffing augmentation including highly trained technical data center infrastructure and support staff to a variety of field engineers to meet your server, storage, and network needs.